Shipping & Returns

Everything you need to know about your order reaching you — and going back, if it needs to.

Shipping Cost

If your order total is 2,500 ₺ or more, shipping is free. For orders below this amount, a 99 ₺ shipping fee applies. The fee is shown in the order summary at checkout.

Delivery Time

Orders placed on weekdays before 12.00are handed over to the carrier the same day. Delivery is with Yurtiçi Kargo and your order is delivered within 14 days at the latest.

Your tracking number is emailed to you once your parcel is on its way. By law, delivery cannot take longer than 30 days.

Right of Withdrawal

From the day you receive your item, you may withdraw from your order within 14 days without giving a reason. Send your withdrawal notice to info@houseofthreve.com and that is all we need.

When you exercise your right of withdrawal, the amount is refunded to your original payment method within 14 days of your notice reaching us. Depending on your bank, card refunds may take a few business days to appear.

Return Conditions

  • The item must be unused, unwashed and show no trace of wear beyond having been tried on.
  • Original tags and packaging must be attached and complete.
  • It must be returned together with the invoice.

Return shipping is paid by Threvé . You can send your return with [İADE KARGO FİRMASI VE KODU] .

Items Excluded from the Right of Withdrawal

Under Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal cannot be exercised for made-to-order items, underwear whose packaging has been opened, and items that cannot be returned for reasons of hygiene.

Exchanges

For a size or colour exchange we recommend starting a return and placing a new order for the item you want, so it reaches you while it is still in stock.

Damaged or Incorrect Items

If a parcel arrives damaged, please ask the courier to record it in a delivery report. If you received an incorrect or damaged item, write to info@houseofthreve.com with a photo and we will sort it out straight away, with shipping at our expense.

For more detailed terms, see the Distance Sales Agreement ve Pre-Information Form pages.